$4-$8/hour for outsourcing services
Spend less, achieve more with VAL Congo
Outsource to talented staff and assistants in DR Congo, Kenya and Zambia.
We're well equipped, and ready to work
We are in an office setting, with high-speed internet, and cloud-based access technologies, Inbound and outbound dialing system.
24/7 Outsourced Customer service. Our agents can provide help desk support, telemarketing, chat, inbound/outbound calls, starting at $4-$8 per hour.
Customer Service
Outsource our experienced admin and data entry specialists, trainable to fit your business needs. Starting at $4-$5 per hour.
Admin, Data Entry
What's the process?
1. Assessment & Initial Consultation
- We schedule a meeting/discovery session with you to understand your goals, staffing needs, technical requirements, budget, timeline, and preferred engagement model (ex.: dedicated staff, project-based, etc.).
Why it's important?
This step ensures our team clearly understands what kind of staff you need, what qualifications are required, and how you want to manage them.
4. Deployment & Integration
- Our qualified staff are integrated into your operations. This includes setting up communication channels (ex.: Slack, Teams, Zoom), assigning tasks, giving access to tools/software, and establishing reporting lines and performance expectations.
Why it's important?
Proper integration ensures our staff are aligned with the client's workflow, reducing friction and maximizing productivity from the start.
2. Proposal & Agreement
- We prepare a proposal that includes the scope of work, pricing, recruitment timeline, service level agreements (SLAs), and legal terms (such as data privacy and intellectual property protection). Once we both agree, you will sign a service agreement or contract.
Why it's important?
This formalizes our business relationship and sets expectations on deliverables, timelines, and accountability, reducing legal and operational risks.
3. Recruitment & Onboarding
- We begin sourcing, screening, and selecting candidates based on your requirements. You may be involved in the interview process or trust us to handle it. Once selected, the staff are onboarded into our company's system and trained if necessary.
Why it's important?
This ensures that the staff hired have the right skills, cultural fit, and readiness to start work for you, our client, with minimal delay.
5. Ongoing Management & Support
- We provide ongoing support such as HR management, payroll, office space, and performance monitoring. You manage the day-to-day tasks, while we ensure the backend support is seamless.
Why it's important?
This shared responsibility allows you to focus on work output while we handle administrative and operational support, ensuring smooth long-term engagement.
We advise,
file paperwork,
recruit,
and manage.
